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5 DIFFICULT questions to ask an IT support company

Questions to ask an IT support company



Thousands of businesses just like yours decided during the lockdown that it was time to move to a new IT support company. Because of the way they were treated when the lockdown happened, and while they were working from home.

Now those businesses are taking action on their decisions. We’ve been talking to lots of potential new clients recently.
Finding a new IT support company for your business can be a bit like dating.You’ll definitely meet some unusual people, before you find your perfect match.

And just as when you’re dating, it’s likely that you’ll find yourself asking a lot of questions. After all, you don’t want to get stuck with someone who promises you the earth but fails to deliver.

So how do you feel about asking those awkward questions early on, before you make a commitment?

Obviously you don’t need to broach the subject of marriage and babies (joke).But it’s really important that you find out a lot more than how much their services cost and what capabilities they have.

Especially while we’re working in unusual circumstances, and taking into account social distancing.

But what are the right questions that will tell you the most about your potentialnew IT support company? And how will their answers help you to determine if you’re a good match?

Here are what we believe to be the five most important questions you can ask an IT company to learn more about them.

  1. “WHO WILL BE RESPONSIBLE FOR LOOKING AFTER ME, DAY TO DAY?”
  2. “DO YOU SPECIALIZE IN ONE SECTOR?”
  3. “WHAT’S YOUR CUSTOMER RETENTION RATE?”
  4. “HOW MUCH OF YOUR REVENUE COMES FROM FIXING PROBLEMS AS OPPOSED TO ANTICIPATING THEM?”
  5. "WHAT’S THE WORST IT DISASTER YOU’VE EVER HAD TO DEAL WITH?”

PICKING A NEW IT SUPPORT COMPANY IS ONE OF THE MOST IMPORTANT DECISIONS YOU CAN MAKE

It really is worth asking the right questions to find the IT support company that fits best with your business. Would you really be comfortable entrusting your most valuable assets (your productivity, staff happiness, and data) with a company that leaves you with unanswered questions or concerns?

Make sure you’re happy with the responses you receive, and the proposed plan of action for your business.Remember that the company you employ could mean the difference between a security breach being handled quickly and efficiently, with minimal damage to your business. And one that costs you a fortune and potentially loses you clients.

If you’re in the market for a new IT support service we’d love to hear from you - and we’re not afraid to answer those awkward questions!

CONTACT US TODAY.

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